Features

Features

• 6 workplace benefits of immersive learning with AR and VR

  AR and VR have the potential to enhance workplace learning programs. Learn how both employees and organizations can benefit from immersive learning with AR and VR.  Continue Reading

• Compare the 10 leading UC providers in 2024

  Discover the unified communications products best suited for your organization with an in-depth look at specific vendor offerings and features.  Continue Reading

• 10 essential business benefits of unified communications

  How can unified communications tools benefit your business? Explore these 10 unified communications benefits to make the best deployment decision for your needs.  Continue Reading

• The latest video conferencing standards and protocols

  A new crop of video conferencing standards could help boost performance, but not every standard will be adopted by every vendor.  Continue Reading

• Top 10 must-have unified communications features in business

  Unified communications systems have evolved to reflect changing business processes. As a result, enterprises need to prioritize their must-have UC features.  Continue Reading

• 3 top trends reshaping unified communications jobs

  UC professionals looking to switch jobs need to be nimble, versatile and willing to show they can make their future employers more efficient and more productive.  Continue Reading

• Stepping into the collaborative workplace in virtual reality

  Some see immersive, 3D collaboration spaces as an upgrade from video conferencing because they offer better opportunities for socializing, brainstorming, onboarding and training.  Continue Reading

• Ensuring collaboration tool compliance and governance

  Collaboration tool compliance and governance have grown increasingly complex as organizations adopt cloud-based tools that generate different types of content and data.  Continue Reading

• How unified communications tools address accessibility

  The increased use of cloud communications means the tools must be accessible for everyone. Organizations should vet how their UC providers support accessibility features.  Continue Reading

• Prepare for Teams admin certification with MS-700 study guide

  Learn the administrative responsibilities for the Teams phone system in this excerpt from 'MS-700 Managing Microsoft Teams Exam Guide.'  Continue Reading

• 4 common problems with hybrid meetings and how to fix them

  Hybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, no matter how they participate.  Continue Reading

• Weigh video conferencing sustainability benefits and challenges

  Video conferencing sustainability is about more than reducing travel. Learn the role video technology can play in ESG goals, as well as potential environmental drawbacks.  Continue Reading

• RingCentral healthcare mends health center's phone system

  Consolidating phone systems enabled Sun River Health to provide flexibility to clinical staff, expand reporting in its call center and improve the patient experience.  Continue Reading

• Collaboration tool sprawl challenges and how to address them

  Using multiple communication and collaboration tools can cause productivity headaches. There are steps IT can take to avoid these issues and manage collaboration tool sprawl.  Continue Reading

• Using Fibery to build The Ultimate Workspace for solopreneurs

  The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly.  Continue Reading

• UCaaS vs. CCaaS vs. CPaaS: What's the difference?

  It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.  Continue Reading

• Explore UCaaS architecture options and when to choose them

  The first step to a UCaaS migration is choosing the deployment architecture. Learn how to choose which UCaaS architecture best suits your organization's needs.  Continue Reading

• Microsoft and Cisco certification deepens interoperability

  These UC blogs review Microsoft's and Cisco's latest integrations and the business strategy driving them, as well as how to ensure collaboration security in the workplace.  Continue Reading

• Extend collaboration tools with 'Google Workspace User Guide'

  Collaboration tools are key as businesses shift to hybrid work. Google Workspace supports productivity with Google Classroom, Marketplace apps and Google Assistant.  Continue Reading

• Successful hybrid working mixes tech, policy and culture

  IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups.  Continue Reading

• Collaboration tools help and hinder workplace accessibility

  Cloud-based collaboration tools have improved workplace accessibility for people with disabilities. But IT leaders must examine where collaboration tools still fall short.  Continue Reading

• Meeting room hardware supports hybrid employee experience

  Meeting room hardware must evolve to support the hybrid employee experience. Meeting Owl 3 and Owl Bar are two devices aiming to create a more equitable meeting experience.  Continue Reading

• Enterprise Connect 2023 highlights Microsoft Teams, ChatGPT

  The annual unified communications conference once again spotlights current and future industry trends as IT leaders weigh their business and technology investments.  Continue Reading

• Cisco hybrid work bundle enhances employee experience

  This series of UC blogs examines Cisco's hybrid work bundle, Neat's new Neat Pulse offering and how Zoho Workplace increases work productivity.  Continue Reading

• How the UC market is addressing corporate ESG initiatives

  More organizations are adopting ESG initiatives, and UC vendors have begun to offer new programs and capabilities in response. But how much of a priority is ESG in the UC market?  Continue Reading

• Slack workflow automation enhances Shipt productivity

  After Shipt deployed Slack's workflow automation tools, the company saw greater productivity and communication with its employees and shoppers.  Continue Reading

• Microsoft's OpenAI investment to boost work productivity

  This series of UC blogs examines Microsoft's investment in OpenAI, Amazon Chime's advancements that increase productivity and RingCentral DaaS.  Continue Reading

• Top UC and collaboration news of 2022 highlights 4 key trends

  Review the 2022 UC and collaboration news highlights to learn about the trends that drove the market, and discover how these trends will influence the market in 2023.  Continue Reading

• Cisco collaboration study guide for 350-801 CLCOR exam

  Learn the basics of Cisco collaboration products and how to deploy collaboration tools in this excerpt from 'CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide.'  Continue Reading

• Collaboration platforms play key role in hybrid work security

  As hybrid work and virtual collaboration grow, legacy security tools are no longer enough. Learn why organizations must update their security strategies.  Continue Reading

• Desktop video conferencing hardware now built for hybrid work

  Desktop video hardware offers organizations hybrid work benefits, including high-quality video for home workers and simplified IT management. But getting buy-in can be a challenge.  Continue Reading

• Microsoft Loop crosses information silos in 365

  Microsoft plans to release Loop this year as the long-awaited information-sharing tool across 365 apps. The software reduces the time spent searching for vital data.  Continue Reading

• How to approach learning technologies in the workplace

  Author Ria O'Donnell discusses the importance of continuing professional development and how to approach digital learning technologies in the workplace, including VR and AI.  Continue Reading

• Social collaboration tools create hybrid work water cooler

  Traditional collaboration tools have struggled to replicate casual office conversations. New social collaboration tools could help reduce the isolation of remote and hybrid work.  Continue Reading

• Effective hybrid meetings require training, equity, best practices

  Authors Karin M. Reed and Joseph A. Allen discuss the need for proper training and best practices to support inclusive and effective hybrid meetings.  Continue Reading

• Hybrid meeting best practices emphasize engagement

  In this book excerpt from 'Suddenly Hybrid,' learn about some hybrid meeting best practices that support engagement, regardless of where attendees are located.  Continue Reading

• Rethinking asynchronous communication in remote work

  Remote work carries different expectations for communication. Learn how to shift to asynchronous communication to create more equitable collaboration among remote employees.  Continue Reading

• Remote work effectiveness requires adjusting expectations

  Author James Stanier discusses the lessons from 'Effective Remote Work' in adapting to asynchronous communication and preparing for the hybrid workplace.  Continue Reading

• UCaaS vendors take on cloud contact center market share

  As the UC market matures, vendors are looking for new ways to attract customers. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge.  Continue Reading

• Video meeting equity comes into focus amid hybrid work

  Meeting equity is the latest hybrid work challenge. Industry leaders at Enterprise Connect explain how organizations can ensure an equal experience for remote and in-person attendees.  Continue Reading

• Build a strategy for compliance with federal 911 laws

  Federal 911 laws are now fully in effect. Learn what your organization's obligations are to ensure PBX and phone system compliance with Kari's Law and RAY BAUM's Act.  Continue Reading

• Enhancing the efficiency of remote team communication

  Successful remote team communication requires thoughtfully examining how teams use collaboration tools and designing interactions that improve the efficiency of remote teams.  Continue Reading

• Remote communication best practices need mindful approach

  Authors Matthew Skelton and Manuel Pais discuss how to apply the lessons from their 'Remote Teams Interactions Workbook' to develop remote communication best practices for teams.  Continue Reading

• Top 16 unified communications market blogs to follow

  Follow these top unified communications blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analyst research, product news and market trends.  Continue Reading

• UCaaS for frontline workers poised for adoption 'explosion'

  The unified communications and collaboration market has historically neglected customer-facing and field workers. But experts suggest a frontline UCaaS boom could be on the horizon.  Continue Reading

• Discover the benefits of a video content management system

  Video is everywhere. Organizations that want to reap its benefits need a strategy that supports video creation and provides a central location for security, management and storage.  Continue Reading

• Training with VR could lead to broader enterprise adoption

  Companies have started using VR to train surgeons and customer service reps. The early use of the technology paves the way for broader adoption in the future.  Continue Reading

• The 4 pillars of a complete enterprise video platform

  Video has become a key part of business workflows. Four foundational enterprise video platform capabilities can help organizations manage the growth of user-generated video.  Continue Reading

• Vantage DX brings digital experience monitoring to Teams

  Martello Technologies' Vantage DX platform has won our Network Innovation Award for its ability to proactively monitor Microsoft Teams UX in hybrid work environments.  Continue Reading

• Pandemic renews enterprise virtual reality for collaboration

  Enterprise virtual reality may make a comeback as businesses look to improve support for remote and hybrid collaboration. But the question is whether VR is the right technology.  Continue Reading

• Intelligent virtual assistant market takes shape as it grows

  Explore the growing enterprise use of intelligent virtual assistants to facilitate tasks and enhance the meeting experience.  Continue Reading

• Teams vs. Webex vs. Zoom: Comparing collaboration features

  When organizations compare Teams vs. Webex vs. Zoom as their primary UCaaS platform, the deciding factor may be how each vendor approaches collaboration.  Continue Reading

• UC user adoption training must evolve for hybrid work

  Learn why industry leaders at Enterprise Connect said user adoption training is key to UC success in the hybrid workplace -- and how employee experience platforms can help.  Continue Reading

• How to use virtual whiteboards on Zoom and Microsoft Teams

  Whiteboards in remote meetings can add another layer of collaboration by enabling users to visualize concepts. Learn how to use virtual whiteboards on Zoom and Microsoft Teams.  Continue Reading

• How virtual whiteboard collaboration supports remote teams

  Virtual whiteboard collaboration software can help organizations replicate the in-person ideation experience. Learn how Thoughtworks used Mural's software to support remote teams.  Continue Reading

• How UC flexibility can overcome hybrid workplace challenges

  Hybrid workplaces present unique challenges for every organization. But adapting UC technology and company culture can help organizations address certain obstacles.  Continue Reading

• Hybrid meetings, virtual whiteboards clash with outdated rooms

  As companies look to integrate virtual whiteboard software into their conference rooms for hybrid meetings, they should start investing in meeting room hardware.  Continue Reading

• Hybrid work strategies fuel Enterprise Connect 2021 topics

  Navigating the post-pandemic workplace is challenging. Enterprise Connect 2021 will explore UC's role in supporting ongoing remote work and the hybrid workplace.  Continue Reading

• Learn how to invite external users to Slack workspaces

  Bringing external users to Slack offers organizations productivity benefits. Learn how to invite external users to Slack and manage shared channels and workflows.  Continue Reading

• The enterprise guide to video conferencing

  The video conferencing guide helps enterprises navigate collaboration in a hybrid work environment and includes best practices for implementation and user training.  Continue Reading

• 5 hybrid video conferencing tips for collaboration equity

  Experts say the fate of hybrid work may depend on collaboration equity in hybrid video conferencing sessions. Learn how to support in-office and remote meeting participants.  Continue Reading

• What to consider before buying video conferencing technology

  Learn about the different types of modern video conferencing architectures and how enterprises can best implement these products into their current workforce.  Continue Reading

• Branded, custom video conferencing enhances meetings

  Custom video conferencing can make meetings feel more engaging, and third-party tools can take these features even further. But hybrid work can create challenges.  Continue Reading

• Understanding CPaaS market growth, trends and providers

  The CPaaS market is maturing as increased demand for digital communications drives new use cases. Learn about the trends and providers fueling CPaaS market growth.  Continue Reading

• Understanding virtual meetings pros and cons

  This chapter excerpt from 'Suddenly Virtual' explores the importance of using video for virtual meetings and the challenges of always being on camera.  Continue Reading

• Training is key for effective remote meetings

  Authors Karin M. Reed and Joseph A. Allen discuss how to support effective remote meetings. The most important factor for virtual meeting success? Training.  Continue Reading

• How to combat virtual meeting fatigue in 5 steps

  By taking a new look at video conferencing, organizations can make their meetings more effective and keep employees from burning out.  Continue Reading

• Top hybrid collaboration security threats and strategies

  Hybrid work can add new security wrinkles for collaboration tools. Learn about the key threats and the importance of a proactive hybrid collaboration security strategy.  Continue Reading

• 5 best practices to support Microsoft Teams hybrid meetings

  To support an effective Microsoft Teams hybrid meetings experience, organizations should follow five best practices, including user training and app integrations.  Continue Reading

• Zoom Phone system offers flexibility, simplified infrastructure

  The Zoom Phone system offers simplicity and flexibility to support remote and hybrid work. IT leaders at Enterprise Connect Virtual discuss their Zoom Phone migration strategies.  Continue Reading

• Guide to building an enterprise unified communications strategy

  IT needs a unified communications strategy for voice and video conferencing, chat and other tools. This step-by-step guide helps you implement, evaluate and manage UC in the enterprise.  Continue Reading

• 5 best practices for a Microsoft Teams telephony migration

  When planning a migration to Microsoft Teams telephony, organizations should follow five key best practices that address technical requirements and end-user adoption.  Continue Reading

• Microsoft Teams partners extend phone system capabilities

  While the Microsoft Teams phone system can meet most needs for organizations, connecting Teams to third-party partners can provide additional features, resiliency and support.  Continue Reading

• Ultimate guide to team collaboration platforms

  This in-depth team collaboration platform guide examines how to create a virtual environment that promotes secure user engagement, productivity and innovation.  Continue Reading

• How to improve virtual collaboration in the enterprise

  In the ideal team collaboration environment, technology enables a nuanced work experience while fading into the background. Realizing that ideal requires a strategic approach.  Continue Reading

• Salesforce-Slack deal heralds the future of collaboration

  Deeper platform integrations, widespread communications tools and a dash of workflow automation are some of the elements that shape the future of team collaboration.  Continue Reading

• 4 cloud collaboration security best practices for CISOs

  In the new era of remote work, cloud-based team collaboration is a virtual necessity, but it can also be risky. Analysts and CISOs explain how to keep your organization secure.  Continue Reading

• Enhance frontline worker communications with UCC tools

  COVID-19 has changed business processes for frontline workers. Learn how UC and collaboration technology can enhance frontline worker communications.  Continue Reading

• Explore 4 team collaboration apps and emerging competitors

  Team collaboration apps have redefined the UC market. Discover how the leading products compare on calling features, video conferencing support and pricing.  Continue Reading

• Hybrid workplace model starts with meeting rooms, video

  The hybrid workplace is the future as not everyone will return to the office full time. Learn how IT leaders at Enterprise Connect Virtual are using UC to support a hybrid workplace model.  Continue Reading

• New features in demand for collaboration technology

  Remote work culture has pushed team collaboration vendors to enhance their products. Learn more about video, workflow integration, security, AI and other up-and-coming features.  Continue Reading

• Video, security key to support remote work collaboration

  Organizations must deploy more than a meeting platform to support remote work collaboration. Learn what to prioritize to ensure work is productive no matter the location.  Continue Reading

• Addressing remote video conferencing security issues

  Many organizations have implemented video conferencing security policies that mandate passwords and waiting rooms. But keeping meetings secure focuses on more than just access.  Continue Reading

• Evaluating Direct Routing for Microsoft Teams telephony

  Direct Routing for Microsoft Teams may be the best path to the PSTN for most companies. But organizations should weigh their specific needs when choosing a Direct Routing partner.  Continue Reading

• Monitoring productivity of employees crosses privacy boundaries

  As remote work continues, organizations are looking for new ways to monitor productivity of employees. But they walk a fine line between employee monitoring and surveillance.  Continue Reading

• Big Tech's uneasy balance of capitalism, censorship

  Big tech companies' enforcement of acceptable use policies following Capitol riots is questioned, as some say First Amendment rights to free speech should extend to social networks.  Continue Reading

• Ensure phone system compliance with 911 regulations

  In this roundup of UC blogs, analysts discuss phone system compliance with 911 regulations, Pexip's private cloud video platform and the growth of intelligent assistants.  Continue Reading

• Virtual visits to mature in 2021

  The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.  Continue Reading

• Remote work and AI drive the future of collaboration technology

  As remote work and hybrid workforces become the new normal, collaboration technology needs to adapt. Tech leaders at WebexOne discussed the drivers for collaboration's evolution.  Continue Reading

• Evaluating endpoints for an Asterisk-based phone system

  Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt.  Continue Reading

• CPaaS market growth broadens amid new use cases

  While the pandemic didn't have a significant effect on CPaaS market growth, organizations accelerating their digital transformation plans are driving demand for APIs.  Continue Reading

• How UC technology supports long-term remote work

  Successful long-term remote work needs unified communications. Learn about the communications tools that organizations need to ensure effective employee communication.  Continue Reading

• Integrated collaboration environments offer new ways to work

  By integrating with several other business operations, team collaboration platforms can provide a central workspace for virtual teams to organize their productivity.  Continue Reading

• Slack's growth strategy faces the hurdle of paid users

  In this roundup of UC blogs, analysts discuss challenges to Slack's growth, enhancements to Avaya Spaces video and the drivers for UCC vendor consolidation.  Continue Reading

• Zoom Phone system users share their success stories and setbacks

  Tech leaders at Zoomtopia explained how migrating to the Zoom Phone system provides their employees with an integrated communications experience and improved business continuity.  Continue Reading

• UC presence evolves amid remote work revolution

  UC presence technology must evolve to be effective in today's world of remote work and multi-device communication. Learn how presence can adapt to new ways of working.  Continue Reading

• Remote teams centralize collaboration on Slack platform

  Deploying collaboration technology has played a key role in supporting remote teams during the pandemic. Tech leaders at Slack Frontiers share their success stories.  Continue Reading

• Microsoft Teams updates address employee engagement

  In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans.  Continue Reading

• UC and collaboration security requires a strong framework

  While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data secure and controlled.  Continue Reading

• Webex vs. Zoom vs. Teams: Consider future needs, innovation

  As organizations evaluate unified communications products from Cisco, Zoom and Microsoft, they should consider how the vendors are investing in their respective products.  Continue Reading