Editor's note
Enterprise Connect 2024, the largest business communications and collaboration event in North America, takes place March 25-28 at Gaylord Palms Convention Center in Orlando, Fla.
New tracks include AI & automation; data & analytics; employee experience; and the future of communications & collaboration. For AI, the focus is on copilots, digital assistants and generative AI. UCC sessions will cover security and governance, while sessions focused on contact center and customer experience trends will cover AI, virtual agents and customer engagement data. Additional panels will feature end-user organization case studies on digital transformation and using new technology.
Stay up to date on what’s going on by checking back regularly on our news coverage plus insights from industry leaders, UC experts and end-user organizations.
1Pre-conference coverage
Enterprise Connect 2024 will focus on a variety of new and advanced tech topics. Learn more about things like VR, GenAI and contact center innovations here.
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Article
In 2023, generative AI made inroads in customer service
This year saw the rise of new intelligent capabilities for contact centers to support human and virtual agents in their abilities to deliver effective answers and services faster. Read Now
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Article
Cisco unveils Webex AI tools for hybrid work, contact center
The vendor's new Webex AI offerings include Real-Time Media Models to track users' voices and movements and Webex AI Assistant tools for making, altering and suggesting messages. Read Now
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Article
Observations from the intersection of UCC and EUC
End-user computing tends to overlap with numerous other business technologies, such as cloud computing, security and mobility. But one of the areas with the most overlap is UCC. Read Now