Deliver Great Customer Experiences While Reducing Costs
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and meeting ever-evolving customer expectations for speed and convenience. Do more and save more, better and faster.
Featured Content
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CX Trends: Customer Service Insights in the GenAI Era
Learn the results of a comprehensive CX survey that was was conducted, targeting both the practitioner and the consumer, with the goal to explore the current state of CX.
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The Total Economic Impact™ of ServiceNow Customer Service Management
Learn how ServiceNow CSM offers a modern, scalable platform with the capabilities to enhance efficiency to drive metrics at the center of service businesses.
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The Total Economic Impact™ Of ServiceNow Field Service Management
Read this paper to learn how ServiceNow FSM uses a single platform to optimize field service delivery throughout the entire end-to-end service management lifecycle.
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Browse Our Library
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Deliver Experiences Customers Crave: The 3 Key CX Imperatives Driving Leaders in 2024 and Beyond
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. But those interactions won't happen at all if your organization fails to live up to customers' expectations—and these expectations are constantly evolving and expanding.
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A Proactive Approach to Field Service: 5 Priorities for Implementing Strong Service Foundations
Discover how you can free up your field service agents to focus on more complex challenges, by breaking down silos, automating tasks and enabling customers to resolve simpler issues with self-service.
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Customer Operations For Dummies, 2nd ServiceNow Special Edition
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your guide for fueling seamless customer experiences.
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Driving Success in Field Service with AI Innovation
See how to build capabilities around AI in field service using SN platform and discover how to make field service more efficient with specific use cases.
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Xerox Embraces Innovation to Transform Service Delivery for Customers
Read this customer story to learn how Xerox utilized solutions from ServiceNow to overhaul its core processes including performance analytics to optimize field work and take their customer service to the next level.
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ServiceNow Field Service Management Use Cases
This paper provides use cases of ServiceNow Field Service Management (SFM) that help explain how ServiceNow FSM can empower your field service organization to excel in providing exceptional service experiences.
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Power of the Platform: Accelerating Business Outcomes Across the Enterprise with a Single Digital Foundation
This paper provides examples of customers who were able to achieve success with a single cloud-based workflow automation platform by ServiceNow.
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Five Capabilities to Intelligently Prevent Disruption and Provide Consistent Service Experiences
Read this paper to understand how the five foundational capabilities can help you proactively address issues to meet your customers' expectations and deliver on your service promise.
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Business Value of ServiceNow Customer Service
Find out how to optimise your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator data.
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Customer Insights: Customer Experience Testimonials
Read this eBook to find out how you can drive more value for your business and customers while reducing costs and explore the latest innovations in customer and field service management.
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